SHADR / Support
Support
For help with SHADR, email chetfatter@gmail.com. Include enough context to reproduce the issue, but do not send sensitive material you do not want reviewed.
Contact
Email chetfatter@gmail.com. In SHADR, open Settings and use Copy App Info to include the app version and basic diagnostic context.
Email supportIn the browser
Your projects stay in this browser
Projects and imported images are stored in this browser on this device. They are not uploaded, they do not sync to the iPhone app or to another computer, and clearing site data for shadr.studio removes them. Export the work you want to keep.
Export issues in the browser
The browser version exports the still-image formats shown in the output panel. If an export fails or differs from the canvas, try a smaller Long Edge, then tell us the tool, the output format, your browser and its version, and the size of the source image.
Reporting a problem from the browser
Email the address above with the tool name, what you did just before the problem, your browser and operating system, and a screenshot if the canvas looks wrong. Please do not send images you would not want reviewed.
In the iPhone app
Import or project issues
Confirm that SHADR has permission to access the photo or file you selected, then retry with the app active. When reporting a project issue, include the tool name and the action immediately before the problem. Keep the original media on your device until the issue is resolved.
Export issues
Confirm available device storage and Photos permission. For Live Photo or video, keep SHADR in the foreground until export completes. If the result differs from the canvas, include the tool name, output format, and a screenshot of the preview.
Restore SHADR Pro
Use Settings, Restore Purchases while signed in with the Apple Account that made the purchase. A one-time purchase does not require another payment to restore. If Apple reports no purchase, verify the account's purchase history before contacting support.